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📢 Order by 6 PM for Same-Day Delivery and Free Shipping in Dubai! 🛵💨 👩🏻‍💻 Need Assistance? Chat with Our Sales Representative on WhatsApp! 👨🏻‍💻 📝 Subscribe to Our Newsletter for Exclusive Offers and Updates 📬

alAsil®

Frequently Asked Questions

How Can We Help?

Find answers to common questions about orders, delivery, warranty, and more. As the UAE's trusted Apple product specialist, we're here to ensure you have the best experience.

100%
Authentic Products
Same Day
Delivery in Dubai
Best
Prices in UAE
Apple
Official Warranty

General Questions

alAsil is the UAE's premier destination for Apple products and consumer electronics. We are a Dubai-based company specializing exclusively in Apple devices, offering:
  • Brand-new, factory-sealed products sourced directly from authorized channels
  • Best prices in the UAE for both retail and wholesale customers
  • Same-day delivery in Dubai and next-day delivery across the UAE
  • Full Apple warranty on all products
We are a registered company with Dubai Economic Department (DED) and Dubai Airport Free Zone (DAFZA).
Absolutely, 100%! Every single product we sell is:
  • Brand-new and factory-sealed — never refurbished or opened
  • Sourced from authorized distributors and reputable manufacturers
  • Covered by Apple's official warranty — verifiable on Apple's website
  • Genuine serial numbers that can be checked at checkcoverage.apple.com
We have a zero-tolerance policy for counterfeit or grey-market products. Your trust is our priority.
Here's why thousands of customers choose alAsil:
  • 🏷️ Best Prices: Competitive wholesale and retail pricing — often lower than major retailers
  • 🚀 Fastest Delivery: Same-day in Dubai, next-day across UAE
  • ✅ 100% Authentic: Only genuine, sealed Apple products
  • 🛡️ Full Warranty: Apple's official international warranty
  • 👨‍💼 Expert Team: Apple specialists ready to help you choose
  • 💳 Flexible Payment: Credit cards, cash, Tamara, Tabby
  • 📦 Free Shipping: In Dubai for orders before 6 PM

Orders & Shopping

Ordering is easy! You have multiple options:
  • Online: Browse alasil.ae, add items to cart, and checkout
  • WhatsApp: Message our sales team directly for personalized service
  • Phone: Call 042885680 to place your order
  • In-Person: Visit our showroom in Deira, Dubai
Enter your shipping and payment details, and we'll process your order immediately.
We accept a wide range of payment options:
  • Credit/Debit Cards: Visa, Mastercard, American Express
  • Digital Wallets: Apple Pay
  • Buy Now, Pay Later: Tamara, Tabby (split into 4 payments)
  • Cash on Delivery: Available in Dubai only
  • Bank Transfer: For bulk and corporate orders
All online transactions are secured with SSL encryption and 3D Secure authentication.
Yes, you can modify or cancel your order before it ships. Contact us immediately via:
  • WhatsApp for fastest response
  • Email: support@alasil.ae
  • Phone: 042885680
Once an order has shipped, it cannot be cancelled but can be returned per our return policy.
Yes! alAsil is a leading wholesale distributor of Apple products in the UAE. We offer:
  • Volume discounts for bulk purchases
  • Corporate accounts with special pricing
  • Dedicated account managers for business customers
  • Tax invoices for company purchases
  • Flexible payment terms for established businesses
Contact our B2B team at info@alasil.ae or visit our Contact page for inquiries.

Shipping & Delivery

We pride ourselves on the fastest delivery in the UAE:
  • Dubai: Same-day delivery if ordered before 6 PM
  • Sharjah, Ajman: Same-day or next-day delivery
  • Abu Dhabi, Al Ain: Next-day delivery
  • Other Emirates: 1-2 business days
Order before 6 PM for same-day delivery in Dubai — FREE shipping!

Note: Sundays are excluded from delivery schedules.

  • Dubai: FREE shipping on all orders
  • Other Emirates: FREE shipping on all orders
Exact shipping costs are calculated at checkout based on your location and order size.
Currently, we only ship within the United Arab Emirates. However, we're constantly expanding and working on serving customers in GCC countries.

For international inquiries or GCC bulk orders, please contact our sales team at info@alasil.ae.
Yes! Once your order ships, you'll receive:
  • Email notification with tracking information
  • SMS updates on delivery status
  • WhatsApp notification when out for delivery
You can also contact our support team anytime to check your order status.

Warranty & Support

All Apple products purchased from alAsil come with Apple's Official International Warranty:
  • iPhone: 1-year Apple warranty
  • Mac: 1-year Apple warranty
  • iPad: 1-year Apple warranty
  • Apple Watch: 1-year Apple warranty
  • AirPods: 1-year Apple warranty
  • Accessories: 1-year Apple warranty
You can verify warranty status at checkcoverage.apple.com using your device's serial number.
Apple warranty service is available at:
  • Any Apple Store in the UAE or worldwide
  • Apple Authorized Service Providers (AASPs)
  • Apple Support online or by phone
Since all our products have genuine Apple warranty, you can get service at any official Apple location globally.
Yes! You can purchase AppleCare+ for extended coverage:
  • Directly from Apple within 60 days of device purchase
  • Through the Apple Support app on your device
  • At any Apple Store
AppleCare+ extends your warranty and includes accidental damage protection — highly recommended for iPhones and MacBooks.

Returns & Refunds

We offer a 14-day return policy for your peace of mind:
  • Returns accepted within 14 days of delivery
  • Product must be unopened and sealed
  • Original packaging and accessories must be intact
  • Proof of purchase required
Opened products can only be exchanged if defective (covered under Apple warranty).
To return a product:
  • Submit your return request at portal.alasil.ae
  • Or contact us at support@alasil.ae or call 042885680
  • Provide your order number and reason for return
  • We'll arrange pickup or provide drop-off instructions
  • Refund processed within 5-7 business days after inspection
In the rare case of a defective product:
  • Immediate replacement for DOA (Dead on Arrival) products
  • Contact us within 48 hours of receiving your order
  • We'll send a replacement and arrange pickup of the defective unit
  • Alternatively, use Apple warranty at any Apple Store
Your satisfaction is guaranteed — we stand behind every product we sell.

Customer Support

Our dedicated support team is here to help:
  • WhatsApp: Fastest response — chat with our sales team
  • Phone: 042885680 (Business hours)
  • Email: support@alasil.ae
  • Live Chat: Available on our website
  • Visit Us: 509 Gargash Center, Al Sabkha Rd, Deira, Dubai
We strive to respond to all inquiries within 2 hours during business hours.
  • Saturday - Thursday: 9:00 AM - 9:00 PM
  • Friday: 2:00 PM - 9:00 PM
WhatsApp support is available extended hours. Online orders can be placed 24/7.
Yes! We regularly offer exclusive deals and promotions:
  • Newsletter subscribers get early access to sales
  • Social media followers receive exclusive discount codes
  • Bulk buyers enjoy volume discounts
  • Seasonal sales during major shopping events
Follow us on Instagram, Facebook, and YouTube for the latest offers!

Still Have Questions?

Our Apple specialists are ready to assist you with any questions about products, orders, or technical support. We're here to help you find the perfect device.

© alAsil® • info@alasil.ae • Dubai, UAE