Frequently Asked Questions
(FAQ)
What is alAsil.ae?
We at Alasil.ae make it easy to purchase the newest electronics devices in the UAE at the best prices and the fastest delivery.
How can I place an order on?
Ordering is easy! Browse our website, add items to your cart, and checkout. Enter your shipping and payment information, and we'll ship your order right away.
What types of payments do you accept?
You can pay with a credit/debit card or cash (Cash payment is only available in Dubai). To protect your financial information, all transactions on our website are secure and encrypted.
How long will it take for my order to arrive?
Your packages will be delivered the same day in Dubai and the next day in the rest of the UAE if you order before 6pm.Sundays are excluded
Do you offer international shipping?
At the moment, we only offer shipping within the UAE. We are constantly expanding our reach to serve customers around the world. We'll keep you posted on international shipping options.
What is your return policy?
Our goal at alAsil.ae is to ensure your complete satisfaction. Within 14 days of receiving your order, you can return it for a refund or exchange if you're not satisfied. To learn more about our return policy and eligibility requirements, please visit our return policy page.
Are the products on alAsil.ae authentic?
Absolutely! We offer only genuine products sourced directly from reputable manufacturers and authorized distributors.We make sure all our products are authentic and perform well.
How can I contact customer support?
Our dedicated customer support team is here to help. You can reach us via live chat or email at support@alasil.ae or by calling our call center directly: 042885680. During business hours, we strive to respond to all inquiries promptly.
Do you offer any discounts or promotions?
Our customers get exclusive discounts and special promotions all the time. Subscribe to our newsletter and follow us on social media for the latest deals.
