alAsil®
Frequently Asked Questions
How Can We Help?
Find answers to common questions about orders, delivery, warranty, and more. As the UAE's trusted Apple product specialist, we're here to ensure you have the best experience.
100%
Authentic Products
Same Day
Delivery in Dubai
Best
Prices in UAE
Apple
Official Warranty
General Questions
alAsil is the UAE's premier destination for Apple products and consumer electronics. We are a Dubai-based company specializing exclusively in Apple devices, offering:
- Brand-new, factory-sealed products sourced directly from authorized channels
- Best prices in the UAE for both retail and wholesale customers
- Same-day delivery in Dubai and next-day delivery across the UAE
- Full Apple warranty on all products
We are a registered company with Dubai Economic Department (DED) and Dubai Airport Free Zone (DAFZA).
Absolutely, 100%! Every single product we sell is:
- Brand-new and factory-sealed — never refurbished or opened
- Sourced from authorized distributors and reputable manufacturers
- Covered by Apple's official warranty — verifiable on Apple's website
- Genuine serial numbers that can be checked at checkcoverage.apple.com
Here's why thousands of customers choose alAsil:
- 🏷️ Best Prices: Competitive wholesale and retail pricing — often lower than major retailers
- 🚀 Fastest Delivery: Same-day in Dubai, next-day across UAE
- ✅ 100% Authentic: Only genuine, sealed Apple products
- 🛡️ Full Warranty: Apple's official international warranty
- 👨💼 Expert Team: Apple specialists ready to help you choose
- 💳 Flexible Payment: Credit cards, cash, Tamara, Tabby
- 📦 Free Shipping: In Dubai for orders before 6 PM
Orders & Shopping
Ordering is easy! You have multiple options:
- Online: Browse alasil.ae, add items to cart, and checkout
- WhatsApp: Message our sales team directly for personalized service
- Phone: Call 042885680 to place your order
- In-Person: Visit our showroom in Deira, Dubai
We accept a wide range of payment options:
- Credit/Debit Cards: Visa, Mastercard, American Express
- Digital Wallets: Apple Pay
- Buy Now, Pay Later: Tamara, Tabby (split into 4 payments)
- Cash on Delivery: Available in Dubai only
- Bank Transfer: For bulk and corporate orders
All online transactions are secured with SSL encryption and 3D Secure authentication.
Yes, you can modify or cancel your order before it ships. Contact us immediately via:
- WhatsApp for fastest response
- Email: support@alasil.ae
- Phone: 042885680
Yes! alAsil is a leading wholesale distributor of Apple products in the UAE. We offer:
- Volume discounts for bulk purchases
- Corporate accounts with special pricing
- Dedicated account managers for business customers
- Tax invoices for company purchases
- Flexible payment terms for established businesses
Shipping & Delivery
We pride ourselves on the fastest delivery in the UAE:
- Dubai: Same-day delivery if ordered before 6 PM
- Sharjah, Ajman: Same-day or next-day delivery
- Abu Dhabi, Al Ain: Next-day delivery
- Other Emirates: 1-2 business days
Order before 6 PM for same-day delivery in Dubai — FREE shipping!
Note: Sundays are excluded from delivery schedules.
- Dubai: FREE shipping on all orders
- Other Emirates: FREE shipping on all orders
Currently, we only ship within the United Arab Emirates. However, we're constantly expanding and working on serving customers in GCC countries.
For international inquiries or GCC bulk orders, please contact our sales team at info@alasil.ae.
For international inquiries or GCC bulk orders, please contact our sales team at info@alasil.ae.
Yes! Once your order ships, you'll receive:
- Email notification with tracking information
- SMS updates on delivery status
- WhatsApp notification when out for delivery
Warranty & Support
All Apple products purchased from alAsil come with Apple's Official International Warranty:
- iPhone: 1-year Apple warranty
- Mac: 1-year Apple warranty
- iPad: 1-year Apple warranty
- Apple Watch: 1-year Apple warranty
- AirPods: 1-year Apple warranty
- Accessories: 1-year Apple warranty
You can verify warranty status at checkcoverage.apple.com using your device's serial number.
Apple warranty service is available at:
- Any Apple Store in the UAE or worldwide
- Apple Authorized Service Providers (AASPs)
- Apple Support online or by phone
Yes! You can purchase AppleCare+ for extended coverage:
- Directly from Apple within 60 days of device purchase
- Through the Apple Support app on your device
- At any Apple Store
Returns & Refunds
We offer a 14-day return policy for your peace of mind:
- Returns accepted within 14 days of delivery
- Product must be unopened and sealed
- Original packaging and accessories must be intact
- Proof of purchase required
To return a product:
- Submit your return request at portal.alasil.ae
- Or contact us at support@alasil.ae or call 042885680
- Provide your order number and reason for return
- We'll arrange pickup or provide drop-off instructions
- Refund processed within 5-7 business days after inspection
In the rare case of a defective product:
- Immediate replacement for DOA (Dead on Arrival) products
- Contact us within 48 hours of receiving your order
- We'll send a replacement and arrange pickup of the defective unit
- Alternatively, use Apple warranty at any Apple Store
Customer Support
Our dedicated support team is here to help:
- WhatsApp: Fastest response — chat with our sales team
- Phone: 042885680 (Business hours)
- Email: support@alasil.ae
- Live Chat: Available on our website
- Visit Us: 509 Gargash Center, Al Sabkha Rd, Deira, Dubai
- Saturday - Thursday: 9:00 AM - 9:00 PM
- Friday: 2:00 PM - 9:00 PM
Yes! We regularly offer exclusive deals and promotions:
- Newsletter subscribers get early access to sales
- Social media followers receive exclusive discount codes
- Bulk buyers enjoy volume discounts
- Seasonal sales during major shopping events
Still Have Questions?
Our Apple specialists are ready to assist you with any questions about products, orders, or technical support. We're here to help you find the perfect device.
© alAsil® • info@alasil.ae • Dubai, UAE






